COVID-19

Updated information from Norfolk Island Health and Residential Aged Care Service (NIHRACS) 7 June 2022

NIHRACS continues to use the COVID-19 Response Plan to guide our services in response to different levels of community transmission of the COVID-19 virus, in line with other Health Services across Australia.

Within the plan there are 5 tiers of response and these are driven by one or more of the following factors:

  • Staffing levels at NIHRACS
  • Community transmission levels
  • Hospitalisation levels
  • Capacity of various areas within NIHRACS to function safely

As of the 7th of June, NIHRACS have moved to Tier 3, driven by the reduced levels of available essential staff groups and a rise in transmission rates.

This means changes to our model of health-care delivery with a greater use of non-face to face care services for outpatients.


It’s very important to understand that we are still open for business. NIHRACS is not in lock down, however, we are delivering services where appropriate via telephone. Urgent cases will still receive face to face services but we ask that you understand if we offer a different way of providing your health care services during this period. We will provide regular updates on the situation as it is reviewed.

Please remember the key preventative measures you can do, they really do make a big difference:

  • Stay home if you have COVID-19 symptoms and do a test
  • If positive it is mandatory to call NIHRACS on 22091
  • Practice good hand hygiene
  • Keep a good distance from others and wear a mask if you can’t physically distance from others
  • Sneeze/cough into your arm or tissue
  • Be vaccinated

Advice to Norfolk Island Residents and Visitors regarding novel coronavirus (COVID-19)

COVID -19 (novel coronavirus) continues to spread across Norfolk Island.

While this is a serious public health issue, it is important to keep in mind that the disease mainly causes mild respiratory illness. It is, however, necessary for us to try to limit spread of the virus on the island.

NIHRACS encourages all community members to ensure that you follow infection control measures, which include hand and respiratory hygiene, and to use face-masks in the community. 

At present NIHRACS considers every person who has fever or acute respiratory symptoms (cough, shortness of breath) to be at risk of having the virus. Also considered at risk of having coronavirus is any person who lives in the same household as a current confirmed case of COVID-19.

If these criteria apply to you, you should not attend work, school or go out into the community. Call the hospital on 22091 for advice. If you are exhibiting symptoms the GP may request a coronavirus rapid antigen test (RAT). These swabs are conducted at the drive through testing tent at NIHRACS. You will be advised to self-isolate at home or your accommodation until a negative test result is received. Should you become very ill and require medical care, please call the hospital on 22091 or an ambulance on 000. You will be seen in the hospital’s separate viral assessment unit.

Older people and patients with chronic diseases are most at risk of complications not only from this coronavirus but also from other viruses like influenza. If you are ill, be particularly mindful of avoiding the spread of infection when visiting relatives and friends.

NIHRACS strongly advises people to have the COVID vaccination to help prevent the spread.

This is an evolving situation and advice concerning the Health response is being regularly reviewed.

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