If you are faced with a medical emergency, there are a few simple but important things you need to do.
1. Call Triple Zero (000)
You can call Triple Zero (000) 24 hours a day, seven days a week from any landline, pay phone or mobile phone.
2. Ask for an ambulance
When you call Triple Zero (000), you will be asked which service you require – Police, Fire or Ambulance.
In the event of a medical emergency, ask for AMBULANCE.
3. Answer the nurse’s questions
You will be connected to a nurse. The nurse will ask you a standard set of questions such as:
- Patients name
- Patients age
- Presenting problem
Answering these questions helps us organise the most appropriate service as quickly as possible.
4. Keep calm and be clear
It is important to stay calm. Speak slowly and clearly.
5. Do not hang up. Stay on the line for more instructions
Once you have answered the nurse’s initial questions, an appropriate service will be organised.
If you have alife-threatening injury or illness, an ambulance will be sent immediately. The nurse will then ask you additional questions to assist our ambulance en route. Answering these questions does not delay their arrival. The nurse may also provide further assistance and/or medical advice and instructions depending on the medical emergency.
Knowing how to call Triple Zero (000) in a medical emergency can be the difference between life and death.
If you are faced with a medical emergency, there are a few simple but important things you need to do.
1. Call Triple Zero (000)
You can call Triple Zero (000) 24 hours a day, seven days a week from any landline, pay phone or mobile phone.
2. Ask for an ambulance
When you call Triple Zero (000), you will be asked which service you require – Police, Fire or Ambulance.
In the event of a medical emergency, ask for AMBULANCE.
3. Answer the nurse’s questions
You will be connected to a nurse. The nurse will ask you a standard set of questions such as:
- Patients name
- Patients age
- Presenting problem
Answering these questions helps us organise the most appropriate service as quickly as possible.
4. Keep calm and be clear
It is important to stay calm. Speak slowly and clearly.
5. Do not hang up. Stay on the line for more instructions
Once you have answered the nurse’s initial questions, an appropriate service will be organised.
If you have alife-threatening injury or illness, an ambulance will be sent immediately. The nurse will then ask you additional questions to assist our ambulance en route. Answering these questions does not delay their arrival. The nurse may also provide further assistance and/or medical advice and instructions depending on the medical emergency.